Refund Policy


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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase because the item you received is not as described, or if your item is not delivered within the shipping time period, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

ORDER CANCELLATION

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We adhere to the following cancellation policy:

  • If you cancel your order within 30 minutes of purchase or before it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
  • If you cancel your order after it has been shipped, please follow our Return Policies below. The cancellation will have to be treated as a Return with all applicable fees.

RETURNS

All returns must be postmarked within fifteen (15) days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please fill the form here.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

To request a refund, please fill the form hereAfter receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us here to arrange a refund or exchange.

Please Note

  • We not responsible for lost or stolen packages confirmed as delivered

QUESTIONS

If you have any questions concerning our return policy, please contact us here.

 

Zicute Limited.

 

Last updated December 10, 2019